Refund Policy / Return Policy
Shipping and Processing:
- Orders typically ship within 48 hours.
30-Day Return Policy:
- You have 30 days from placing your order to request a return.
- To qualify for a return, items must be unused, in the same condition as received, and in original packaging. Proof of purchase is required.
- Report any defects, damages, or incorrect items within 3 business days of receipt to allow us to address the issue.
Initiating a Return:
- Contact us at info@hexagoninteriors.com to start a return process.
- If accepted, we will provide instructions for returning your package.
- The shipping fee will be deducted from your refund, or you may use your freight service.
- Returns without prior request will not be accepted.
30-Day Money Back Guarantee:
- Our guarantee ensures 100% customer satisfaction.
- The product must be in its original packaging and not used or installed.
- No returns or exchanges will be accepted after 30 days.
For any questions regarding returns, please reach out to us at info@hexagoninteriors.com.
Damages and Incorrect Items
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Inspection: Please inspect your order upon delivery.
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Reporting Issues: If you find any defects, damages, or incorrect items, contact us within 2 business days of receipt to resolve the issue.
Non-Returnable Items
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Installed Materials: Items that have been installed, painted, stained, glued, or otherwise altered are not eligible for return or refund.
Sample Shipments
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Non-Returnable/Non-Refundable: Samples are provided for visual reference only and cannot be returned or refunded.
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Swatch Sizes: Standard swatch sizes are 4"x4" to 6"x6".
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Full Piece Samples: For tiles sized 8x8, 3x6, 4x12, 2x8, 3x9, etc., a full piece will be sent.
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Larger Tile Samples: Tiles larger than the sizes mentioned above, such as 6x12, 12x12, 12x24, 18x18, 24x48, will receive a sample swatch in sizes like 4"x4", 3"x6", 6"x6", 8x8, or 6x12.
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Mosaic Tile Samples: Mosaic tiles samples will be provided in 6x6 or larger
Important Notice
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Installation: Once a product has been installed, it is not eligible for return or exchange.
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Responsibility: Heytiles is not responsible for any defects, damages, property damage, or lost labor costs due to faulty installation.
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Claims: Claims for product damage or shortages must be made immediately upon receipt.
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Acceptance: Use of the product constitutes acceptance. Installed flooring is considered the property of the owner/installer and is non-returnable.
For additional information, please contact our Customer Care at info@hexagoninteriors.com.
Note: Returns on sale items, samples, or gift cards are not accepted.
Exchanges
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Process: For an exchange, return the original item. Once the return is accepted, you can make a new purchase for the desired item.
Refunds
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Notification: We will inform you once we have received and inspected your return.
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Approval: If the refund is approved, it will be processed to your original payment method.
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Timing: The refund may take some time to be processed by your bank or credit card company.
